|
There are
two basic types of visas, a visit visa and a residence
visa.
Application for a Visit Visa
Visit visas and entry permits are valid for entry within
90 days of issue and then for a stay of up to 90 days
only after entry. A visit visa costs KD3/-. Entry
permits are free.
A foreigner whose country has a visa abolition treaty
with Kuwait, i.e. a treaty permitting Kuwaitis to enter
their country without a visa, may be granted reciprocal
rights in Kuwait. These persons however may require an
entry permit. Entry permits are acquired in the same way
and have the same procedures as visit visas.
A visitor to Kuwait must be sponsored by a Kuwaiti
individual or company, or a resident foreigner who is a
relative of the visitor. However American citizens are
sometimes given visit visas without having a Kuwaiti
sponsor. The visa application is made by the sponsor who
is responsible for the visitor while he or she is in
Kuwait.
To obtain a visit visa for a business visitor, a
Kuwaiti sponsor or company will require:
*
visa application and security form completed by the
sponsor
*
copy of the visitor's passport
* copy of the sponsor's signature as registered for
business purposes
*
copy of the letter of invitation from the sponsor to the
business visitor stating the purpose of the visit.
To obtain a visit visa for a relative, a resident
foreigner will require:
*
visa application and security form completed by the
sponsor
*
copy of the visitor's passport
*
original and copy of the sponsor's passport
*
original and copy of the sponsor's civil ID
*
original and copy of the sponsor's work permit (private
sector employees)
*
recent salary certificate from the sponsor's employer
*
authenticated proof of the family relationship.
Normally a visitor goes to a Kuwaiti embassy to have his
visa processed and his passport stamped before traveling to Kuwait. However a Kuwaiti sponsor can use
a faxed copy of the visitor's passport to obtain the
visa in Kuwait. The sponsor then faxes a copy of the
visa to the visitor and meets him at the airport with
the original visa. The sponsor deposits the visa papers
at a special counter in the arrivals hall and the
visitor must pick these up at a similar counter inside
the immigration area in order to complete entry
formalities.
Either way, obtaining a visit visa takes about two
working days. Hotels can also arrange visit visas for
businessmen but they take about a week to do so, and,
naturally enough, expect the visitor to stay with them
on arrival.
Extension of Visit
The fine for staying more than 30 days is KD10 a day. A
visitor whose visa has expired is not allowed to leave
until he has paid the fine, which must be paid at the
Immigration Department in Shuwaikh during government
working hours and not at the airport. Fines however may
be paid a few days in advance and, unless this is done,
the flight out is invariably missed.
An expatriate may obtain two one-month extensions to
a visit visa or temporary residence provided application
is made to the Immigration Department before the visa
has expired.
While there is a move to relax the visit visa
process, the Ministry is considering a charge of KD 100
for each additional month provided the entire visit
period should not exceed a year. Only the first month of
visit will be free.
Transit Visas
A transit visa, valid for a maximum stay of 7 days, can
be obtained from a Kuwaiti Consulate abroad or from a
Port Authority in Kuwait. The fee is KD2. The applicant
must have a valid visa for his next country of
destination and, unless he is working on a ship or
airline, a confirmed onward ticket. International truck
drivers and their helpers may obtain multiple entry
transit visas.
EMPLOYMENT
A person in Kuwait on a visit visa may not
take up employment, for which he or she must have a
residence visa.
There is possibility that in the future expatriates
coming to Kuwait on a visit visa may be allowed to
pursue a career without having to leave the country and
return on new entry visa. However, expatriates who
obtain a job in Kuwait while on a visit may be required
to pay KD 100 to avoid leaving the country and
returning on a work permit.
Obtaining Residence
To live in Kuwait, expatriates other than GCC citizens
must have an iqama, i.e. a residence permit. A person
discovered without a valid iqama is fined and deported.
There are different types of iqama, which are allotted
article numbers in the immigration regulations. The
three main types are work visas, domestic and dependent
visas, all of which require a sponsor. An expatriate may
however sponsor his own residence, with or without being
permitted to work, provided he has lived in Kuwait for
many years and has substantial financial means.
|
MINISTRY OF INTERIOR WEBSITE
The Interior Ministry's
Information Department has introduced a new
service through the Ministry's website:
www.moi.gov.kw
In which residency and visa forms will be
available.
The website will also introduce forms for
the Traffic Department and Citizenship.
An awareness campaign through the media will
be launched to educate citizens and
expatriates on how to finish their papers at
the Interior Ministry via the Internet.
|
Work Permits, no-Objection
Certificates & Work Visas
Work visas are iqamas granted under articles
17 (for public sector employees) and 18 (private sector
employees) of the immigration regulations. To obtain
residence on a work visa an offer of employment must
first be accepted. The Kuwaiti sponsoring employer then
applies for a work permit from the Ministry of Social
Affairs & Labour, for which the sponsor needs a copy of
the employee's passport showing full personal details,
and any other Kuwait entry visas. A private sector
sponsoring employer must then obtain a no-objection
certificate (NOC) from the General Administration of
Criminal Investigation at the Ministry of the Interior
which he does by submitting the employee's personal
details.
If the employee is living in a country that has a
Kuwaiti Embassy the employer will send him a copy of the
work permit, which the employee will take, with a
medical certificate, to the Kuwaiti Embassy for
endorsement. The Kuwaiti Embassy will have received a
copy of the work permit through the Ministry of Foreign
Affairs. Those sponsored by private sector companies
will require their NOCs and a copy of the employer's
authorized signatory as registered for business
purposes. A good conduct certificate, which is obtained
from the police in the last place of residence, may be
required for some nationalities. Applicants are also
required to provide a medical certificate stating that
their general state of health is good and that they are
free of specific epidemic diseases. The Embassy will
then provide an entry visa for Kuwait on submission of
the application form.
If the employee is living in a country that has no
Kuwaiti Embassy then the sponsor will submit the work
permit and NOC to the Ministry of the Interior to obtain
the entry visa. If an employee is on a visit visa to
Kuwait when he accepts employment, then, once the work
permit and NOC are ready, he must leave Kuwait and
return on the entry visa the sponsor obtains for him.
This can be a short round trip to Bahrain by air for the
day.
Once he has entered Kuwait on the entry visa, the
employee is required to undergo medical tests and obtain
a fingerprint certificate before he can process his
residence visa.
Medical Tests
The medical tests are taken at the Ports & Borders
Health Division, Gamal Abdul Nasser Street, in Shuwaikh,
just west of KISR but before the Chest Hospital is
reached. Requirements are passport, copy of NOC, a
single photograph and a KD10 revenue stamp. Revenue
stamps are available from post offices, or from private
traders outside the test area who charge a small premium
over the nominal value of the stamp.
To take the tests, a pink card must be obtained from
a reception window. There is no system of appointments
and most people must queue for the various procedures.
These include blood tests for serious infectious
diseases, such as AIDS, and a chest x-ray. A meningitis
vaccination is also given. It takes about a week for the
results, which are given in the form of a certificate
from the Ministry of Public Health, to come through.
Persons found to be infected with epidemic diseases are
deported.
Expatriates employed in restaurants, hotels,
hospitals and food processing are required to go for
health check up every year and obtain the certificate.
Also people from the following countries will require
annual check-ups: Somalia, Thailand, Ethiopia, Nigeria,
Eritrea, Senegal, Kenya, Chad, South Africa, Ghana,
Tanzania, Mauritania, Benin, Niger, Sierra Leone,
Uganda, Zimbabwe, Gambia, Mauritius, Bhutan, Zaire,
Guinea, Togo, Mali, Seychelles, Ivory Coast, Cameroon,
Malawi, Malta, Guinea-Bissau, Fijji, Cuba, Haiti,
Zambia, Angola, Congo and Namobia.
Health Insurance Scheme
From April 10, 2000 Ministry of Health has
imposed health insurance on expatriates. No new
residence is stamped or old renewed unless the
expatriates have paid the state health insurance
premiums, KD 50 for the head of the family, KD 40 for
the wife and KD 30 for every child below the age of 18.
The duration of expatriates' residence is linked
directly to the period covered by health insurance. One
year health insurance paid entitles only one year
residence permit.
Though Kuwaiti nationals are exempted from the
scheme, foreign women married to Kuwaitis and children
of Kuwaiti women married to foreigners are required to
pay KD 5 insurance premium.
The law stipulates that the employers pay the
premiums for their employees.
Privatization of Health
Insurance
According to a recent report the Health
Ministry has taken measures to privatize the health
insurance scheme currently enforced on the expatriates.
The premium may be reduced to KD 30 per year. The
private health insurance scheme will mainly provide
health services for expatriates through certain
hospitals that will provide services under policies
issued by the private sector.
Kuwait Municipality has allocated land for three
health insurance hospitals in Jahra, Ahmadi and
Farwaniya to construct insurance hospitals and more
hospitals will be built in the future.
Fingerprinting & Security
Clearance
There are four fingerprint departments where expatriates
can have their fingerprints registered and obtain
security clearance. These are located in Khaled Ibn Al
Waleed Street, Sharq, near the toy shops (for persons
living in the City governorate), Al-Ghazali Street,
Farwaniya (for persons living in Hawalli and Farwaniya
governorates), Ahmadi and Jahra.
To have fingerprints registered, an employee's
passport, copy of the passport, four photographs and a
letter from the Ministry of Social Affairs & Labour are
required. An application form must be completed in
Arabic and there are always freelance typists around who
will do so for a small fee.
It takes about a week for the fingerprints to be
processed and the security clearance certificate to be
issued by the Criminal Evidence Department of the
Ministry of the Interior. The certificate is picked up
from the same place.
Application for Residence
The actual application for an iqama is made at the
Immigration and Passport Department of the Ministry of
the Interior in Shuwaikh (the jawazaat or 'passport
office'), just off the Airport Road near the Q8 compound
between the 3rd and 4th Ring Roads. First time
applicants for residence must bring along the following
documents in the form of both originals and photocopies:
*
declaration on the prescribed form completed and signed
by the sponsor
*
passport
*
work permit
* NOC
*
medical certificate
*
security clearance (fingerprint) certificate
Four
passport size photographs are also required. A maximum
of five years residence can be granted. The fee is KD10
per year of residence, with an additional KD2 in the
first year. If the sponsor is a government organization
then, by law, the employee must bear the cost. If the
sponsor is a private company the cost is a matter of
negotiation between the sponsor and the employee.
Renewing Residence
After the initial residence has expired it can be
renewed, provided the expatriate intends to continue
under the same sponsor. Renewal is a fairly simple
matter. Applications are made at the jawazaat in
Shuwaikh and the process should be started a month
before the expiry of the current residence.
Medical tests are not required on renewal. However
the employee's work permit must first be renewed with
the Ministry of Social Affairs & Labour. The application
for renewal must be supported by:
*
the employee's passport and a copy of it,
*
the renewed work permit, and
*
a copy of the sponsor's signature as required for
business purposes.
Normally
the sponsor or his official 'mandoub' will attend at the
jawazaat to renew the employee's iqama. Where the
employee does so himself, he must have a letter from his
sponsor authorizing him to do so.
Mandoub
Most offices in Kuwait have a mandoub, a representative
whose job is to process the 'official' paperwork of his
company. A mandoub is usually an expatriate Arab. His
value depends on his knowledge of the required forms and
procedures and his ability to push paperwork through
government bureaucracy. To deal with certain ministries
the mandoub must be officially registered.
DEPENDENT VISAS
Once he has obtained his own residency, a male
employee may sponsor his wife and children to live with
him in Kuwait. Permission to sponsor wife and children
is granted only to those who meet the minimum salary
condition. The Ministry of Interior lowered the minimum
monthly salary requirement for expatriates in both the
private and government sectors to KD.250 Expatriates of
all nationalities are allowed to sponsor their wives and
children if they are earning minimum KD.250 per month.
A working wife cannot sponsor her husband as a
dependent. Sons over 21 years cannot be sponsored as
dependants, though adult daughters and parents may.
Dependent family members may not work without
transferring to a work visa under Kuwaiti sponsorship.
An entry visa for a dependent is obtained from the jawazaat (Passport Office) in Shuwaikh. An application
form must be typed in Arabic and bilingual typists are
available for a charge of 500 fils. The following
supporting documents are required:
*
sponsor's salary certificate
*
copy of the sponsor's civil ID
*
copy of the dependent's passport
*
authenticated marriage certificate or child's birth
certificate
The
marriage certificate and child's birth certificate must
be authenticated by the sponsor's embassy and certified
by the Kuwait Ministry of Foreign Affairs.
Once they have entered the country the formalities
for a dependent's iqama (art 22) are similar to those
for a work visa. The dependent must be medically tested
and fingerprinted. The photo-graphs and documents
required are the same as shown above except for the work
permit. The sponsor's declaration is an undertaking by
the family supporter that he will maintain the
dependent.
The residence fees for each dependent (wife or child)
are KD100 in the first year and KD10 a year thereafter.
However the fee for a parent is KD200 a year. These
charges apply to all expatriate sponsors whether they
are working in the public or private sectors.
Expatriates who are in Kuwait on a visit visa may
transfer to a dependent visa without having to leave the
country and return.
New Born Baby
When a baby is born to expatriates in Kuwait, the
parents must obtain a dependent's iqama for the child.
There is no minimum salary requirement and the father of
child born in Kuwait can sponsor his infant's residence
irrespective of his salary level.
But first the parents must obtain a birth certificate
for the child. The hospital where the child was born
will provide a notification of the birth. This must be
taken to the registry of births in the governorate in
which the birth took place to obtain the official birth
certificate. The hospital will provide the address. The
additional documents required to obtain the birth
certificate include: application form duly completed,
photocopies of parents' passport and civil IDs, and
authenticated marriage contract. The birth certificate
is usually ready to be picked up at the registry after
about a week. The fee is KD10.
When the notification is being submitted at the
registry, the parents will be asked to write down the
proposed first name of the child. For expatriates who do
not speak Arabic the name will be written phonetically
in Arabic.
To obtain residence the baby's name must first be
added to the parent's passport or a separate passport
must be obtained for the infant. To obtain a passport
for the child, different embassies have different
rules, but most non-Arabic embassies require a certified
translation of the child's birth certificate while some
require the birth certificate to be authenticated by the
Ministry of Foreign Affairs in Kuwait.
Once a passport has been procured or the child has
been added to one of its parent's passport, the
procedures for obtaining the child's residence are the
same as for any dependent. An infant born in Kuwait
however is not required to undergo medical tests and
fingerprinting. The documents required include the
originals and copies of the father's passport, the civil
IDs of both parents, marriage certificate, work permit
and letter of employment indicating salary. The
application for the infant's residence must be made
within 60 days of the birth to avoid a fine of KD 200.
Where the father works in the private sector, the
administrative fee for the new-born infant is KD100 in
the first year for the first and second child, and KD200
in the first year for the third and subsequent children.
But if the father works in the public sector, there is
no charge in the first year for the first three
children, while the charge for each subsequent child is
KD100 in the first year. The actual residence fee is
KD10 a year.
NEW
PASSPORTS
If an expatriate's passport expires before his
residence visa runs out then his iqama can be
transferred to the new passport.
When an expatriate applies to his Embassy for a new
passport, his old passport will probably be cancelled.
He should make sure that the pages containing his
residence visa are not stamped 'cancelled', otherwise he
may find that he has to apply for a new residence rather
than being allowed to transfer his residence from his
old to his new passport.
Once he has obtained his new passport, an expatriate
should take it along with the old passport to the
jawazaat in Shuwaikh, where a typed application is
presented. The required supporting documents are:
*
copies of all documents used to obtain the original
residence
*
letter from sponsor
*
old passport
Four
photographs are also required. Provided everything is in
order the iqama may be stamped in the new passport there
and then.
Where the validity of his passport has been extended
and his residence is still valid the expatriate need do
nothing.
TRANSFERRING TO ANOTHER SPONSOR
An expatriate can usually transfer his residence to a
new sponsor provided his current sponsor is agreeable.
For government employees, domestic servants and
dependants, there are few restrictions on transfers
between sponsors in the same sector.
However the rules governing the right to transfer to
a new sponsor in the private sector are complex.
Transfers are usually restricted to the 'same sector'.
For example, a teacher may normally only transfer to a
new job as a teacher and may not transfer to a sponsor
in industry. Domestic workers can transfer to the
private farming sector under the same sponsor after
one year's residence in Kuwait. However. domestic workers
desiring to change their '20 residence' to '18
residence' should cancel their residence, leave the
country and return on a new work permit. But a person on
a domestic servant's visa may not transfer to an 18-visa
until five years have elapsed since he or she obtained
residence. And a person on a 'project' visa, i.e.
someone who was hired by a private sector firm for a
particular government project, may not normally transfer
to private sector after the project is completed but
could transfer to another government sponsor.
According to new transfer rules which were introduced
in April 2001, expatriates working in the private sector
are permitted to transfer residence to another sponsor
after one year with their current sponsor and his
consent. The transfer fee, payable to the Ministry of
Social Affairs & Labor (MSA&L), is KD10 plus KD2 for
the new work permit. This fee is additional to the KD10
per year payable to the Ministry of the Interior for the
new iqama. An employee of a liquidated company, or of a
company that has merged with another, may also transfer
without paying this fee, and no matter how short a time
he has been with his current employer.
But before he can change his sponsor a resident
expatriate must obtain a 'letter of release' from his
current sponsor. This letter is used by the new sponsor
to obtain a new work permit for the expatriate. Where a
current sponsor refuses to provide the 'letter of
release', the matter can be taken up with the Labor
Department in the Ministry of Social Affairs & Labour.
Where the Department finds that the employer has no
valid reason for withholding the release, or finds that
the employer has broken terms in the labor contract or
has violated the Labour Law, the Department may sanction
the transfer irrespective of the current sponsor's
wishes.
Where residence is transferred, the expatriate does
not need to leave the country and come back again, nor
does he have to be medically tested. Otherwise
formalities to obtain the new iqama are similar to those
for obtaining residence in the first place. Once these
have been completed, the old iqama is cancelled and the
new iqama stamped in the passport. The fee is KD10 a
year and there is no rebate for any unexpired years of
the old residence.
An expatriate who is not allowed to transfer his
residence under the regulations may instead, if he
wishes to change sponsor, resign his job, leave Kuwait
and return on a fresh work permit. He or she does not
need to return to his/her own country but can go to any
other state in the region.
New set of proposed charges on visa transfers and
work permits to be imposed on expats in the private
sector was submitted to the Cabinet in May 2001. The
Ministry of Social Affairs and Labour will impose these
charges after the Cabinet approval. The Council of
Ministers is likely to approve additional charges on
expatriates for visa transfers and work permits to
subsidies the employment of Kuwaiti manpower in the
private sector. According to proposals the term required
for free- transfer may be increased to three years.
Expat workers wishing to transfer their residence
anytime before three years may have to pay KD 250. The
charges for issuing a work permit may be increased to KD
50 per year instead of the current KD 10, and the annual
renewal may cost KD 5 instead of the current KD 2
charge. Expats sponsoring themselves under Article 19
may have to pay KD 100 per year.
OTHER
RESIDENCE VISAS
Besides work, dependent and domestic iqamas,
expatriates may obtain other kinds of residence, such as
a student residence, or a three month residence for
medical treatment.
An expatriate may be granted temporary residence
under article 14 of the immigration regulations in
special cases where he does not need or cannot get
ordinary residence. This allows him to stay for up to
one year. Though it is usually only given to visitors
with personal emergencies such as illness. Temporary
residence may also be given to expatriates who have
resigned but who need to remain in Kuwait for some time
in order to settle their financial affairs or a court
case. In mid 1998 the Immigration Department announced
that it would consider granting two month temporary
residences to the immediate relatives (father, mother
and sisters but not brothers) of resident expatriates
who are in Kuwait on visit visas (which cannot otherwise
be extended). The cost of a temporary residence is KD10.
A temporary residence is cancelled if the holder leaves
the country.
Expatriates ?who have spent long years in Kuwait? may
sponsor themselves under article 24 of the regulations
and obtain a residence for two to five years, provided
they can support themselves financially and can produce
a certificate of good conduct. This form of residence
can be renewed upon expiry. Self-sponsored expatriates
may sponsor their wives and children.
Exit Permits
Expatriate employees of ministries and some other
government institutions must obtain exit permits before
they can leave Kuwait.
Absence Abroad
A residence visa is cancelled if the holder is absent
abroad for a continuous period of six months. The only
exceptions are for those who (a) are studying abroad,
(b) are receiving necessary treatment abroad, or (c) are
required by virtue of their work to be abroad, provided
permission in all three cases is obtained before leaving
Kuwait.
For a student studying overseas, application for
permission is made to the immigration office in the
applicant's residential area. An official letter from
the child's college stating that he or she is studying
there, authenticated by the Kuwaiti embassy in the
foreign country and attested by the Ministry of Foreign
Affairs in Kuwait is required. A typist outside the
immigration office will type a letter of application in
Arabic, which must state the reasons for the
application. Other documents needed include copies of
passport and civil ID plus four passport sized
photographs. The permission is given in the form of a
letter.
The permission must be shown to the immigration
officer both on departure from Kuwait and on return. The
permission is valid for the remainder of the holder's
residence and can be used for several entries and exits.
It does not need to be renewed until residence is
renewed.
PART -
TIME JOBS
To take up a part-time job, a government employee
must get permission from his employer, i.e. ministry or
other public body. Expatriates working in the private
sector must get permission from the Ministry of Social
Affairs & Labour.
Permission from that ministry is obtained from the
assistant under-secretary's office in the Ministries
Complex in Kuwait City on Mondays and Wednesdays only.
The applicant must submit a letter requesting
permission, which must state the place of work, the
monthly salary and the reason why a part-time job is
needed. This letter must be supported by a letter of
permission from the applicant's sponsor plus copies of
the applicant's civil ID, passport and current salary
certificate. The permission, if granted, is valid for
one year but it can be renewed annually.
CIVIL
ID CARDS
Once an expatriate has obtained his residence then he
must obtain a civil identity (ID) card (bitaqa-almadiniyah
or bitaqa for short), no matter what type of residence
he is on. Civil ID cards are issued by PACI, the Public
Authority for Civil Information. After his first card
has been issued, the holder's civil ID number remains
the same even if he changes his sponsor or leaves and
comes back several years later on a different residence
visa.
The civil ID card shows the holder's civil number,
full name, date of birth (which is also included in the
algorithm for the ID number), local address, blood
group, sponsor's name, type of visa, etc, and date of
expiry of the card. When ever the card expires or an
expatriate changes sponsor, renews his residence or
changes his address, his civil ID card must be amended
accordingly.
Photographs
Whether applying for the first time or renewing or
replacing a civil ID card, four photographs, showing the
face without spectacles, are always required for those
over 11 years of age. Photographs are not needed for
elderly Kuwaiti females.
Registration Procedures
To register for a civil ID for the first time, the
documents required are:
*
passport
* copy of passport pages showing personal details and
residence stamp
* security clearance (fingerprint) form (those over 16
years)
* original birth certificate (if born in Kuwait)
* blood group certificate (those over 5 years)
*
proof of house address (e.g., rental agreement and rent
receipts)
*
declaration signed by sponsor
For a
first time domestic servant's civil ID all the above
documents, except the first, are needed. For the first
civil ID of a baby born in Kuwait, just a copy of the
baby's birth certificate, and a copy of the sponsor's
passport (showing personal details, residence stamp and
the addition of the baby) or the baby's own passport
(showing personal details and residence stamp), are
required.
When changing or renewing a civil ID, an expatriate,
no matter what type of visa he is on, only needs to
submit a copy of his passport (showing personal details
and the residence stamp) and his sponsor's declaration.
To have an amended card issued following a change of
address, the current card plus proof of the new address
(e.g., rental agreement) must be submitted. To replace a
lost card, a photocopy of the lost card and the
expatriate's passport is required.
First time applicants on a work or dependent's visa
must go in person to the PACI office in South Surra, as
must all those who wish to replace a lost card. Those on
a work or dependent's visa who are renewing or changing
their civil IDs, and first time applicants for a
domestic servant's civil ID, and applicants for the
first civil ID of a baby born in Kuwait, can buy the
application form and special envelopes from
?Express-Envelope? machines located in Coop supermarkets
(250fils), follow the instructions and submit their
applications in these special machines.
Charges, Time Limits &
Penalties
The charge for a civil ID card is KD2 when it is first
issued and each time it is renewed. The charge is paid
when the card is collected. There is a fee of KD10 to
replace a lost card.
An expatriate must apply for a civil ID card within
30 days of getting his residency, and must renew his
card within 30 days of renewing his residency. For an
expatriate child born in Kuwait, the time limit for
first registration is 60 days from the date of birth. In
all cases the penalty for late applications is a flat
fine of KD100 irrespective of the length of the delay,
though in practice PACI only levy a one-off fine of
KD20.
Collection of Civil ID Card
It takes about 10 days for a civil ID card to be
processed. Expatriates can ascertain the status of cards
under process through PACI's computerized telephone
answering system by calling 889988 (1for replies in
Arabic and 2 for replies in English) and keying in their
civil ID number (for renewals) or the serial number on
the outside of the envelope in which the application was
submitted.
The civil ID card can only be picked up in person at
the PACI offices in South Surra from an electronic
dispensing machine. The actual machine to be used is
ascertained by dialing the above telephone numbers. Two
dinars plus the old civil ID card (if held) must be fed
into the machine to obtain the new card
|